Privacy Policy

At GENZ Technologies (Pvt) Ltd, we are committed to protecting the privacy and confidentiality of our clients’ personal and business information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, communicate with us, or use our digital products and services. By using our website or services, you consent to the practices outlined below.

1. Information We Collect

We collect information necessary to provide our services effectively, including:

• Personal information: such as your name, email address, contact number, and company details submitted through forms, quotations, or registration processes.
• Billing and payment details: including transaction-related information processed securely through trusted third-party payment gateways.
• Project and communication data: information related to project discussions, requirements, and correspondences.
• Technical data: IP address, browser type, and usage data collected automatically through cookies and analytics tools to improve user experience.

2. How We Use Your Information

GENZ Technologies uses collected data to:

• Deliver and manage our software and IT services.
• Process payments and manage project billing.
• Communicate updates, technical notices, or support messages.
• Improve our website, digital platforms, and user experience.
• Comply with legal and financial recordkeeping obligations.

3. Information Sharing

We respect your privacy and will not sell or rent your information to third parties. However, we may share your data with:

• Trusted service providers: including hosting, payment processing, and analytics partners who assist in operating our business. These parties are bound by confidentiality and data protection agreements.
• Legal authorities: if required by law or for the protection of our rights, customers, or business.

4. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. All sensitive payment data is encrypted and handled through secure third-party payment gateways. While we follow best practices, no online transmission is completely risk-free, and we cannot guarantee absolute security.

5. Cookies and Analytics

Our website uses cookies and similar technologies to analyze site traffic and improve functionality. You can modify your browser settings to disable cookies, though some features may not work as intended. We may also use analytics tools (e.g., Google Analytics) to understand visitor behavior and improve services.

6. Data Retention

We retain client and transaction data for as long as necessary to fulfill the purpose for which it was collected and to meet legal, tax, or accounting obligations. Generally, personal and project data is retained for up to 5–7 years, after which it may be securely deleted or anonymized.

7. Customer Registration & Verification

To use our services or make payments through our Internet Payment Gateway (IPG), clients must register an account with accurate details. We verify email and/or phone information and may request additional identification for high-value or recurring transactions. This ensures secure and authorized access for all clients.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

For any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

GENZ Technologies (Pvt) Ltd
Email: info@genztechno.com
Website: www.genztechno.com
Phone: +94 717 030402

Your privacy is important to us, and we are committed to maintaining transparency and trust in all our digital interactions.