Refund Policy

At GENZ Technologies (Pvt) Ltd, we are committed to delivering reliable and high-quality software development, web, and IT services. This Refund Policy outlines our approach to handling refunds, cancellations, and disputes to ensure transparency and fairness for all clients.

1. Project-Based Services

For custom software development, website, or mobile app projects, refunds are considered only if the project has not yet reached the development phase or if GENZ Technologies fails to deliver the agreed scope of work as per the approved proposal. Any approved refund will be based on the portion of work completed at the time of the request.

2. Non-Refundable Situations

• Once design, development, or deployment work has begun.
• For services already rendered or deliverables already approved by the client.
• For third-party costs such as domains, hosting, SSL, licenses, or API integrations.
• For delays caused by client-side feedback, content submission, or scope changes.

3. Refund Request Process

Clients may submit a refund request in writing to our support team at support@genztechno.com with project details and reasons for dissatisfaction. Our team will review the request and respond within 5–10 business days. If approved, refunds will be processed via the original payment method within 10–15 business days, subject to bank or gateway timelines.

4. Dispute Resolution

We encourage open communication and aim to resolve all concerns amicably. In case of disputes, clients can contact their project manager or escalate to the management team. Where resolution cannot be reached, mediation may be used as per the service agreement.

5. Recurring or Subscription Payments

For clients using our payment gateway for recurring services such as maintenance or hosting, automatic payments are processed monthly or annually. Cancellations must be requested at least 7 days before the next billing date. Refunds are not applicable once a billing cycle has been processed.

6. Exceptional Circumstances

In rare cases of technical errors, double payments, or unauthorized charges, refunds will be processed after verification with our payment provider. Clients must notify us within 7 days of such issues.

7. Contact Us

For any queries regarding this Refund Policy or your transaction, please contact our support team at:

GENZ Technologies (Pvt) Ltd
Email: info@genztechno.com
Website: www.genztechno.com
Phone: +94 717 030402

We value our clients’ trust and are committed to handling all financial matters transparently and responsibly.