Terms and Conditions
Welcome to GENZ Technologies. These Terms and Conditions govern your use of our website, online payment services, and any products or services offered by us. By using our platform, you agree to follow these terms. Please read them carefully before making any transaction.
Use of Our Website
- You must be at least 18 years old or have parental consent to use our services.
- You agree to provide accurate, complete, and up-to-date information during registration and payment.
- You are responsible for maintaining the confidentiality of your account credentials.
- You may not use our website for illegal, fraudulent, or unauthorized activities.
Orders and Payments
- Payments are processed securely via our integrated local payment gateway (IPG) to make transactions easy and reliable for our customers.
- By completing a transaction, you authorize GENZ Technologies and its payment partners to charge your payment method for the agreed amount.
- Recurring transactions may be set up for certain services, and you will always be informed and able to cancel at any time before the next payment date.
- All prices are listed in Sri Lankan Rupees (LKR) and are applicable only to customers within Sri Lanka.
- We reserve the right to decline or cancel any order if fraudulent or suspicious activity is detected.
Refunds and Disputes
- Refunds are handled according to our Refund Policy, which allows for fair resolution in case of disputes.
- Customers must contact our support team within the specified period with valid proof of payment and issue details.
- Once approved, refunds will be made to the same payment method used for the original transaction.
Service Availability
- We strive to keep our services operational at all times but may perform maintenance or updates occasionally.
- GENZ Technologies will not be liable for downtime or service interruptions due to external factors.
Intellectual Property
- All content, software, and materials on this website are the property of GENZ Technologies and protected by applicable copyright laws.
- You may not reproduce, reuse, or distribute our content without prior written consent.
Limitation of Liability
- GENZ Technologies will not be held responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services.
- We do not guarantee uninterrupted or error-free access to our website but always aim to maintain smooth service.
Amendments
- We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page.
- Continued use of our services after updates indicates your acceptance of the revised terms.
Contact Us
If you have questions or concerns regarding these Terms and Conditions, please contact our support team through the contact page on our website.
Effective Date: 10/12/2025
